Privacy Policy
Last updated 14 November 2026
The Bot Shed (ABN 74 270 702 541) respects your privacy. This policy explains what personal information we collect, why, and how we look after it, in line with the Australian Privacy Principles.
What we collect
- Account and billing details: your name, email, billing address and (for the Website Chatbot) your phone number, business name and website address. Card details are collected and stored by Stripe, our payment provider. We never see or store your full card number.
- What you give the bots: the questions you ask the Research Bot, the text of documents you summarise, and the business information you give us for your Website Chatbot.
- Website chat messages: messages your customers type into your Website Chatbot.
- Technical information: basic data such as your IP address and browser type, used to keep the service secure and to apply fair-use limits.
How we use it
- To provide the bots and give you access to what you've paid for.
- To bill you and manage your subscription.
- To set up and support your bots, and to contact you about your account.
- To keep the service secure and prevent misuse.
We don't sell your personal information, and we don't use your documents or questions for advertising.
Documents and questions
When you use the Document Summariser, your file is opened in your own browser and only its text is sent to us to create the summary. We don't keep copies of your documents, questions or results after your summary is returned, apart from short-lived technical logs used to fix errors.
Who we share it with
We use trusted service providers to run The Bot Shed. They only receive what they need to provide their service:
- Stripe for payments and billing.
- Vercel for website hosting and to route requests to AI models.
- AI model providers (such as Anthropic) to process your questions and documents and generate results, and web search providers so the Research Bot can search the internet.
Some of these providers store or process information outside Australia, including in the United States. We choose providers with strong security practices. We may also disclose information if the law requires it.
Security
We use encrypted connections (HTTPS) across the site and keep access to systems limited. No online service is perfectly secure, so please keep your personal access link private.
Access and correction
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing us. We'll respond within 30 days. We may need to keep some billing records for tax and legal reasons.
Complaints
If you have a privacy concern, email us first and we'll try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Email hello@thebotshed.com.au.